Delivery of goods:
1. All jewelry pieces are created by hand, so production can take up to 14 working days.
2. In Lithuania, goods are delivered within 4 working days.
3. Goods are delivered abroad by registered mail within 30 calendar days. If you wish to receive the shipment earlier, please contact us by e-mail. by mail info@fivehorizonsj.com or by phone +370 650 90704. Express delivery time and price abroad depends on the country or region.
Conditions for returning goods:
1. Pursuant to Article 6.362 of the Civil Code of the Republic of Lithuania, if you have purchased a defective product in the Store, you may return it within fourteen days, having previously informed Five Horizons by e-mail. email info@fivehorizonsj.com
2. Based on the 2014 Government of the Republic of Lithuania July 22 by resolution no. 738 of the approved "Retail Trade Rules" 10.1.7.12. point, pearls, precious stones, precious metals and their articles, except artificial costume jewelry, are non-returnable goods, except in cases where the seller agrees to accept or exchange the goods.
3. In order to exchange or return a product that meets the quality requirements, but is not to your liking/not suitable, it must be delivered in its original packaging within 14 working days from the day of receipt of the product and at the written request of the Customer. The request must state the reason for the refund and the Customer's bank account number for the refund.
4. The Customer can deliver the goods to the Five Horizons studio, located on Pilies st. 14 in Klaipėda (It is necessary to arrange a meeting by phone) or send by registered mail to the address: J. Zauerveino str. 19 - 4, Klaipėda, Lithuania
5. Until the returned item reaches Five Horizons Jewelry House, it is the property and responsibility of the Customer, so when returning the item, the Customer must make sure that it has been properly packed and that it will not be damaged during shipping. Do not forget to save the registered mail number of the shipment.
6. After receiving the shipment, the money is returned to the Customer within 20 working days to the account specified in the written request.
7. All costs (postal, customs, etc.) related to sending the returned product are paid by the Customer.
8. Five horizons reserves the right not to accept returned jewelry with signs of mechanical damage if it was caused by the buyer's fault, improper care or wear.
9. All questions or disagreements regarding the return or exchange of products shall be resolved by negotiation. If negotiations fail, the State Consumer Rights Protection Service is contacted.